Support
We're here to help.
Questions, bugs, or ideas — here's how to reach us.
Frequently asked questions
Account issues
No. IITJ One has no login or student accounts of any kind. Every campus data screen is available immediately, and personal features (Mess QR, notes, timetable) stay entirely on your device — there is nothing to sign in to and nothing to recover.
App problems
Pull to refresh on the affected screen to force a fresh sync. If a screen still looks wrong or the app crashes, use "Report a Bug" below and include which screen it happened on — that's the fastest way for us to fix it.
Bus tracking
Open the Transport tab for the full route schedule, including a live countdown to the next departure for each stop.
Transport schedules
The Transport tab shows a banner with the replacement schedule for as long as the change is active, then automatically reverts to the normal timetable — no manual switching required.
Notices
The Notices tab lists official institute announcements as they're published, and works offline once you've opened the app at least once.
Feature requests
Use "Suggest a Feature" below, or send anonymous feedback through the form at the bottom of this page — both go straight to the team.
Prefer to stay anonymous?
Send feedback with no email or name attached — it goes straight to the admin panel's Suggestions inbox.
Looking for something else? Check the general FAQ on the homepage.